Volvo Penta Earns 13th Consecutive NMMA Customer Satisfaction Index Award
Feb 22, 2016
Only Marine Sterndrive Manufacturer to Receive CSI Award for 2015
The National Marine Manufacturers Association (NMMA) has presented the 13th consecutive annual Customer Satisfaction Index (CSI) award to Volvo Penta for its gasoline sterndrive engines.
The CSI awards, presented at the Miami International Boat Show Feb. 11, recognize boat and engine manufacturers for excellence in customer satisfaction. Volvo Penta was the only company to win a CSI award in the sterndrive category this year.
The marine industry CSI award signifies that Volvo Penta achieved and maintained a standard of 90 percent or higher in customer satisfaction, based on surveys of over 67,000 customers who purchased a new boat or engine during the period from April 1 to Dec. 31, 2015.
“At Volvo Penta, we take customer satisfaction very seriously. That’s why we’re the only gasoline sterndrive manufacturer to have won this award every single year since the program’s inception,” said Ron Huibers, president of Volvo Penta of the Americas. “Our new high-tech gasoline engines, which we introduced during the past year, formed a large percentage of the engines reviewed in the CSI survey for 2015. These new engines, based on technology advances never before available in a marine gas engine, give customers a unique combination of high performance, fuel efficiency, quality and reliability, and they’re backed by our industry-leading warranty programs and after-sale support. Special credit goes to our network of servicing dealers, who are largely responsible for our continued success in giving customers a boating experience that’s second to none.”
